Privacy Policy

Spick and Span LLC ("Always Shine Cleaners," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your personal information.

This policy applies to all information collected through our website at alwayshinecleaners.com, our booking system, our customer communication platforms, and any other interaction you have with Always Shine Cleaners.

By using our website or booking our services, you agree to the collection and use of information as described in this policy.

Information You Provide Directly

When you book a service, create an account, or contact us, we may collect:

• Full name
• Home or service address
• Email address
• Phone number
• Payment information — credit or debit card details processed securely through Stripe
• Entry instructions and access codes provided for cleaning appointments
• Service preferences, special requests, and notes
• Communications you send us via text, email, or our website contact form

Information Collected Automatically

When you visit alwayshinecleaners.com, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on each page
• Referring website or source
• Geographic location at the city or region level

This information is collected through standard web technologies including cookies, pixels, and analytics tools. It is used to understand how visitors use our site and to improve our services.

Information from Third-Party Platforms

If you interact with our ads on Google, Facebook, or Instagram, those platforms may share limited data with us indicating that you visited our site or submitted a lead form. This data is governed by those platforms' own privacy policies in addition to ours.

We use the information we collect for the following purposes:

• To provide our services: Your name, address, contact information, and entry instructions are used to schedule, dispatch, and complete your cleaning appointment.
• To process payments: Your payment information is transmitted securely to Stripe for processing. We do not store your full card number on our servers at any time.
• To communicate with you: We use your phone number and email to send booking confirmations, appointment reminders, follow-up messages, and service-related notifications via text and email.
• To send promotional communications: With your consent, we may send you special offers, seasonal promotions, and service updates. You may opt out at any time by replying STOP to any text message or clicking unsubscribe in any email.
• To improve our services: We use aggregated and anonymized data to understand how our business is performing, identify areas for improvement, and make better decisions about staffing, pricing, and service delivery.
• To protect our business and clients: We may use your information to detect fraud, enforce our Terms of Service, resolve disputes, and comply with legal obligations.
• To run targeted advertising: We may use your contact information and website behavior data to serve relevant ads on platforms like Google, Facebook, and Instagram. You can opt out of personalized advertising through those platforms' settings at any time.

We do not sell your personal information to third parties. Ever.

We may share your information with the following categories of service providers who help us operate our business:

• Cleaning professionals: Independent contractors dispatched to your home receive your first name, service address, appointment date and time, entry instructions, and any special notes relevant to your clean. They do not receive your payment information, full legal name, or any information beyond what is necessary to complete the job.
• Payment processors: Stripe processes all payment transactions. Your card information is transmitted directly to Stripe using industry-standard encryption. Stripe's privacy policy is available at stripe.com/privacy.
• Scheduling and operations software: ZenMaid is our scheduling platform and stores your booking history, appointment details, and contact information. ZenMaid's privacy policy is available at zenmaid.com.
• Customer relationship management: Go High Level (GHL) is our CRM and communication platform. It stores your contact information and communication history. GHL's privacy policy is available at gohighlevel.com.
• Data management: Airtable is used internally to track job records, payment records, and cleaner assignments. Client data stored in Airtable is accessible only to authorized Always Shine Cleaners personnel.
• Marketing platforms: Google Ads, Meta (Facebook and Instagram), and similar platforms may receive anonymized or hashed contact data to enable targeted advertising. This data is used solely for advertising purposes and is not sold or shared beyond these platforms.
• Legal and compliance: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our clients and staff.
• Business transfers: In the event Always Shine Cleaners is acquired, merged, or sold, your information may be transferred to the new entity as part of that transaction. You will be notified of any such change via email or a notice on our website.

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store, transmit, or have access to your full credit or debit card number at any point. Card data is tokenized by Stripe and handled entirely within their secure infrastructure.

If you believe your payment information has been compromised in connection with a transaction with Always Shine Cleaners, contact us immediately and we will work with Stripe to investigate.

By providing your phone number and booking our services, you consent to receive text messages from Always Shine Cleaners for the following purposes:

• Booking confirmations
• Appointment reminders
• Post-service follow-up and review requests
• Reactivation and promotional offers

Message frequency varies. Standard message and data rates may apply depending on your carrier.

To opt out of text communications at any time, reply STOP to any message from us. You will be removed from all text communications within 24 hours. Note that opting out of promotional texts does not opt you out of transactional texts such as appointment confirmations and reminders, which are necessary to deliver your service.

For help, reply HELP to any message or contact us via our contact page.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

What cookies we use:

• Essential cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with our site. We use Google Analytics for this purpose.
• Marketing cookies: Used to deliver relevant ads on third-party platforms including Google and Meta.

Your choices:

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being used. Note that disabling certain cookies may affect the functionality of our website.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

You can manage your Meta ad preferences at facebook.com/ads/preferences.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

Specifically:

• Active client records are retained for the duration of your relationship with us plus 3 years
• Payment records are retained for 7 years in accordance with IRS record-keeping requirements
• Communication logs are retained for 2 years
• Inactive client records where no service has been booked in 3 or more years may be deleted at our discretion

When data is no longer needed, we delete it securely or anonymize it so it can no longer be associated with you.

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

Depending on your location, you may have certain rights regarding your personal information. As a Georgia resident and client of Always Shine Cleaners, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: Request that we delete your personal information, subject to certain legal and operational exceptions such as outstanding payment records.
• Opt-out of marketing: Opt out of promotional text messages and emails at any time as described in Section 6.
• Opt-out of data sharing for advertising: Request that we not share your information with advertising platforms for targeted advertising purposes.

To exercise any of these rights, contact us with the subject line "Privacy Request." We will respond within 30 days. We may need to verify your identity before processing your request.

We do not discriminate against any client for exercising their privacy rights.

Our website may contain links to third-party websites including our booking platform, payment processor, and social media profiles. This Privacy Policy applies only to alwayshinecleaners.com and our direct services. We are not responsible for the privacy practices of any third-party sites and encourage you to review their policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes that significantly affect how we handle your personal information, we will notify you by email or by posting a prominent notice on our website at least 14 days before the changes take effect.

Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Spick and Span LLC
• Atlanta Metro, Georgia

Visit our contact page →

We take privacy seriously and will respond to all inquiries within 5 business days.